RETURNS
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
Returns apply to items that have been successfully delivered. Delivery issues, missing parcels, or items marked as delivered but claimed as not received are handled under our Shipping Policy, not under this Returns Policy.
How to Return Item(s)
Please email team@yakkastrength.co.uk at least 24 hours prior to returning any item(s).
Unless the return is due to a fault, damage, or an error on our part, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot accept responsibility for items lost in transit during return.
Once returned items are received and inspected for damage, use, or missing components, we will process approved returns within 5 business days. Please allow up to 10 business days for funds to appear in your original payment method.
Return Eligibility Conditions
To qualify for a return:
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Returned item(s) must be received within 30 days of delivery
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Item(s) must be unused, in new condition, and in original packaging
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You must be a first-time customer of the specific item(s)
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Item(s) must be complete and free from damage not caused during delivery
Returns that do not meet these conditions may be declined.
Approved refunds will be issued to the original payment method only.
Return Address
Yakka Strength Returns
3 Stuart Walk
Shotton Colliery
Durham
DH6 2NP
Return Exceptions
We do not accept returns on gift cards or custom-made products.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. Where the issue is confirmed to be our error or damage in transit, we will arrange an appropriate resolution, including replacement or refund where applicable.
Cancellation Policy
If you wish to cancel an order, please contact team@yakkastrength.co.uk immediately.
Once an order has been processed and dispatched, it cannot be cancelled and must instead be returned in accordance with this Returns Policy.
Exchanges
The fastest way to receive an alternative item is to return the original item for a refund (subject to approval) and place a new order separately.
Refunds
Once your return has been received and inspected, we will notify you of approval or rejection.
If approved, refunds will be processed to your original payment method. Please note that original shipping charges are non-refundable, except where required by law.